Information we collect
When you contact HF Steel Structure, we may collect your name, company, country or region, email address, phone or WhatsApp number, project requirements, drawings, specifications and message content. Please provide only the information reasonably needed for your inquiry.
How we use information
We use inquiry information and project files only to review requirements, prepare quotations, communicate about drawings, plan manufacturing and documentation, and support an agreed project. Submitting an inquiry does not authorize public use of your identity or confidential project details.
Information sharing
We do not sell customer or personal information. Information may be shared only with relevant internal teams and service providers when reasonably necessary for quotation, manufacturing, inspection, packing, transport or project communication. Those parties receive only the information needed for their role.
Customer confidentiality and case publication
Customer identity, drawings and detailed project records are treated as confidential. We publish project photographs or de-identified case information only when publication is authorized; customer names and sensitive project details remain withheld unless the customer expressly approves disclosure.
Retention and security
We retain inquiry and project information only for as long as reasonably needed for quotation, project execution, legal or business record purposes. We take reasonable organizational and technical steps to protect it, but no online communication method is completely secure. For highly confidential files, please first agree an appropriate transfer channel with us.
Your choices
You may ask us to correct or delete inquiry information that is no longer required, subject to applicable legal and contractual record obligations.
Contact
For privacy questions or information requests, contact HF Steel Structure through the contact details shown on this website.